Frontier Airlines MSP provides travelers from Minneapolis−Saint Paul International Airport Terminal 2 with required services designed to benefit from the convenience of a smooth and trouble-free journey. On the ticket counters, travelers are able to purchase flights, change existing bookings, or get assistance for travel plans from airline staff. Check-in is provided through both full-service and self-service stations to facilitate smooth and flexible options to meet diverse requirements. Baggage handling is easily available, with staff helping with checked luggage, oversized items, and related problems. Easy-to-read digital screens throughout the terminal show real-time flight information, such as departure times, gate numbers, and status updates. Frontier's customer service is readily available, and travelers can expect to receive help with questions, special requests, and general travel assistance. Frontier Airlines MSP Terminal travelers are served at Terminal 2 at the Minneapolis−Saint Paul International Airport, offering vital services in an effortless and handy travel process. 

Frontier Airlines ticketing services are situated at the front of Terminal 2, where travelers can buy tickets, make changes to already existing reservations, or sort out payment issues and travel documentation. There are representatives at these counters who have been trained to assist travelers with a myriad of travel issues, such as same-day flight changes, travel credit, and fare change. For extra convenience and to shorten wait times, nearby self-service kiosks enable passengers to check in, print boarding passes, or buy baggage and seating upgrades with minimal interaction. Frontier's self-service operation mirrors the airline's focus on speed and independence, perfect for passengers who want a speedy and contact-light experience.

The check-in is well sign-posted and streamlined, with clear signage to direct passengers through the correct lines. Passengers who have done online or app-based check-in can go straight to the bag drop counters. Passengers requiring assistance, like families with children, elderly travelers, or disabled persons, can walk up to manned check-in counters where Frontier's customer service personnel offer personalized assistance. Frontier urges passengers to arrive early, preferably online or on the mobile app, to allow for easy airport transit and to avoid last-minute crowds.

Baggage support is an essential element of the preflight process, and Frontier provides knowledgeable passengers with clear information regarding policies on carry-on and checked bags. Employees are located close to check-in stations to assist passengers with fees, size restrictions, and special care for oversized or delicate pieces. Baggage is handled in an efficient manner to the proper flights, and for customers who arrive at MSP, the Terminal 2 baggage claim area is set up so that customers can easily pick up their bags. In case problems occur—e.g., late or missing baggage—Frontier has on-the-spot assistance and refers customers to a service counter where claims are processed and questions answered. Their staff aims to resolve issues quickly, often leveraging digital tools to track bags and coordinate delivery.

Real-time flight information is a staple of effective airport operation, and Frontier Airlines takes care to keep its passengers well-aware. Terminal 2 is equipped with several digital flight information display systems with real-time updates on departures, arrivals, gate assignments, and possible delays. The screens are strategically located across the check-in, security, and boarding areas to keep passengers abreast at each step of their journey. Moreover, Frontier's website and mobile app also offer real-time flight tracking, allowing passengers to track their schedules from afar. Public address system announcements within the airport also serve to keep everyone informed of critical updates, especially gate changes or weather-related delays.

Customer service at Minneapolis Saint Paul International is handled using a mix of on-site agents and online resources. Frontier ground staff at Terminal 2 have received training on a range of customer issues from flight schedule modifications and travel papers to special services requests. Wheelchair service, early boarding, or seating assistance are some support requests that customers with disabilities, medical conditions, or special mobility needs can apply for. For matters that call for more complex resolution—such as refund handling, fee dispute resolution, or frequent flyer account assistance—agents assist and, in many cases, refer passengers to online channels or centralized customer service phone numbers for follow-through. The aim of the airline is to take care of most immediate concerns expediently and assist travelers with finding longer-term resolutions through their overall support mechanisms.