How Dynamics 365 Case Management helps you Manage Customer Queries

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2021-07-21 07:26:25 - Translate -

What does great customer service mean to you? It is supporting your customers in all the possible ways on time. For example, when they reach out with a question or problem, answering them instantly. "Please hold while we transfer you. You are valuable to us." This is not what they like to hear. No one wants to be put on hold for a long time. Studies show that 15% of customers hang up after...

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