The Importance of Telephone Communication Despite the many benefits of telephone communications, there are a few drawbacks. First, it is difficult to interact with a customer over the phone. However, talking with a customer is more personal than speaking to a stranger, and a telephone conversation is much more effective. Similarly, a voice can convey sensitive messages that written ones cannot. So, a business should not be afraid to use the telephone in its communications. Click here to read more - https://www.apsense.com/article/the-importance-of-telephone-communication.html