Business Process Outsourcing (BPO) is a very successful business tool that immediately provides cost and skill benefits. From IT to Telecom to ITES, every industry is dependent on BPO to some extent. Call center domain falls under ITES i.e. IT Enabled Support and it is probably the most outsourced business function used by a large number of companies. However, not all companies that use call...

Customer care is a very exhausting task. Companies that do not have readymade infrastructure and resources to carry out day-to-day customer care often struggle in establishing a successful call center department. Therefore, the results are not always the best. An alternative is to recruit call center outsourcing services that have already proven to be successful in the past. Call Center...