Be it a new business that you are trying to kickstart or you are looking to scale up, it is no secret that businesses need leads for conversion. Unfortunately, the processes of business development take a long time. When you are a small business that is just starting up and has fewer resources, getting leads through this time-consuming process might not be the ideal solution.

This is where an automatic dialer system can help you if you are wondering. If auto-dialling sounds similar to you, it is due to the fact that it is present on many handheld devices. The software needs just one button to call someone.

In this article, you will learn about the basics of autodialer for business.

The mechanism of an auto dialer software

The working of an automatic dialer is pretty simple. It starts with a contact list, and the algorithm automatically dials one number after the other. The software links the callers to the live agents or plays a pre-recorded audio. In case the call drops, it goes to the following number, making the previous call as unsuccessful.

The contact centre might use an autodialer for:

● Marketing campaigns

● Appointment reminders

● Call-backs

● Customer surveys

The three kinds of automatic dialers are preview, predictive and power. The predictive makes the calls using a pre-determined customer list. If the agents are busy, this might result in call drops.

A preview dialer needs the permission of the agents before making the call. This dialer type promotes call customization and enhances the call quality, giving agents better control.

The last one is the power dialer. This one calls all the numbers on the list and directs the responders to the agents.

A must for new businesses that are on a budget

If you are specifically short-staffed and wish to totally automate outreach, there are some auto dialer systems that can be programmed to deliver a pre-recorded message to the recipient. While a human agent is generally more effective for connecting with probable leads, a totally automated process is beneficial for the new business attempting to gain brand exposure or those on a budget just looking to generate business without a hefty investment in labour.

Unproductive number detection feature

The automatic phone dialer technology can tell when a phone number in the list is not worth calling, whether it guides the numbers to the voicemail or an answering machine.

The unproductive number detection is a massive time saver. You do not have to eliminate the number from the list totally. However, this way, you know that the time would be best spent calling someone else for the time being.

Wrapping Up

There are a lot of people who are asked to be put on the DC list. You must respect those wishes. Luckily, with the VoIP auto dialer, you can take care of both the list filtering and the overall contact list management. There is an abundance of reasons why an autodialer is a must for every business.

Source URL: https://medium.com/@coperatoltd/basics-of-an-auto-dialer-a-must-for-businesses-of-all-sizes-b326217e83f4