Understanding Managed Mobility Services

Managed mobility services refer to comprehensive management solutions that enable organizations to securely deploy, connect and support a variety of mobile devices, applications and telecom services for a mobile workforce. These services aim to optimize workforce productivity, enhance security and reduce costs associated with unmanaged personal and company-owned mobile devices being used for work purposes.

Core Components of Mobility Management

Device Management

Managed Mobility Services involves procuring, configuring, securing and maintaining company-owned or BYOD mobile devices such as smartphones, laptops and tablets. Key activities include automating operating system updates, controlling device access, enabling multi-factor authentication, implementing remote data wiping and applying advanced security threat protection. This ensures devices meet organizational security and compliance standards at all times.

Application Management

Businesses rely on a diverse range of mobile applications to enable critical work functions. Application management automates the deployment, updating and retirement of approved business apps on employee devices. It also governs application access based on device, network and user context to enhance security and productivity.

Telecom Expense Management

Telecom expense management provides visibility and control over mobile data, voice and messaging expenses across various carriers and plans. It reduces costs through ongoing spend analysis, unlimited usage throttling, optimized rate plan selection and invoice auditing. Automating expense reporting improves budget management and cost center allocation.

Support and Helpdesk Services

Managed support and helpdesk services provide a single point of contact for issue reporting, troubleshooting and resolution. Employees get timely assistance for any device, connectivity or application-related problems impacting their work. 24/7 support coverage alleviates productivity losses and reduces unplanned downtime.

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