What is Sitecore?

Sitecore is a Digital Experience Platform (DXP) that provides enterprises with the tools to create and manage successful digital experiences that drive customer loyalty and corporate expansion. It is a comprehensive platform that offers a wide range of capabilities, including:

• Content Management System (CMS): Sitecore's CMS allows businesses to create, manage, and publish content across multiple channels, including websites, mobile apps, and social media.

• Customer Relationship Management (CRM): Sitecore's CRM helps businesses understand their customers better and build stronger relationships.

• Marketing Automation: Sitecore's marketing automation tools help businesses orchestrate and automate marketing campaigns across multiple channels.

• Commerce: Sitecore's commerce platform enables businesses to sell products and services online.

• Personalization: Sitecore's personalization engine allows businesses to deliver personalized experiences to each customer.

What does Sitecore Maintenance Support Contain?

Sitecore offers two levels of maintenance support: Standard Support and 24x7 Premium Support. Both levels of support provide access to the Sitecore Support Portal, which includes a knowledge base, forums, and support tickets.

Standard Support

Standard Support provides access to Sitecore's support team during business hours and offers response times of 1-3 business days, depending on issue severity.

24x7 Premium Support

24x7 Premium Support provides access to Sitecore's support team 24 hours a day, 7 days a week, and offers response times of as little as one hour at any time of day for critical issues.

In addition to these support services, Sitecore provides a number of resources for self-help as well as access to professional expert services, such as training, technical consulting, and business optimization services.