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ITIL 4 Foundation Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which guiding principle helps to ensure that better information is available for decision making?

• A. Collaborate and promote visibility
• B. Think and work holistically
• C. Optimize and automate
• D. Keep it simple and practical

Answer: A

NEW QUESTION # 24
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

• A. Incident management
• B. Change enablement
• C. Service request management
• D. Service level management

Answer: D

Explanation:
https://www.bmc.com/blogs/itil-service-level-management/

NEW QUESTION # 25
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

• A. Continual improvement
• B. Service management
• C. An IT asset
• D. A service

Answer: D

NEW QUESTION # 26
Which stakeholders co-create value in a service relationship?

• A. Investor and supplier
• B. Investor and consumer
• C. Consumer and provider
• D. Provider and supplier

Answer: C

NEW QUESTION # 27
What is a definition of a service improvement plan (SIP)?

• A. An input from financial management for IT services to service level management, detailing the budget plan
• B. An input from availability management to service level management, detailing the service design plan
• C. A formal plan to implement improvements to a service or process
• D. A formal plan to implement improvements to a customer's business processes

Answer: C

Explanation:
D18912E1457D5D1DDCBD40AB3BF70D5D

NEW QUESTION # 28
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