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Cisco 500-442 Exam Syllabus Topics:

Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q36-Q41):

NEW QUESTION # 36
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)

• A. Network VRU
• B. ICM script
• C. Call type
• D. Skill Targets
• E. Media routing domain

Answer: B,C

NEW QUESTION # 37
Which tool can be used to verify the configuration of Basic Call settings?

• A. ICM Script Editor
• B. Call Tracer
• C. Router Log Viewer
• D. Deleted Objects tool

Answer: B

NEW QUESTION # 38
What does Precision Routing use to determine if an agent is part of its pool?

• A. Expressions
• B. Skills
• C. Teams
• D. Attributes

Answer: C

NEW QUESTION # 39
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

• A. the number of calls the agent has taken
• B. the Weight of the attribute
• C. the agent with the Most Attributes
• D. Longest Available

Answer: C

NEW QUESTION # 40
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

• A. customizes the visual presentation of the reports
• B. allows different groups of users to configure APIs based on their roles
• C. allows agents to re-skill to a different skill group or team
• D. automates Text to Voice Bot Configurations
• E. obtains data from the base solution's database, known as Data Sources

Answer: B,E

NEW QUESTION # 41
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