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Cisco 500-442 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Deploy basic call settings
  • Configuration and Implementation
Topic 2
  • Understand CCE features beyond default
  • Basic Calls and Agent settings
Topic 3
  • Configure basic agent functionality
  • Configure roles and departments
Topic 4
  • Configure agent teams and supervisors
  • Implement VXML applications

Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q36-Q41):

NEW QUESTION # 36
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)

  • A. Network VRU
  • B. ICM script
  • C. Call type
  • D. Skill Targets
  • E. Media routing domain

Answer: B,C


NEW QUESTION # 37
Which tool can be used to verify the configuration of Basic Call settings?

  • A. ICM Script Editor
  • B. Call Tracer
  • C. Router Log Viewer
  • D. Deleted Objects tool

Answer: B


NEW QUESTION # 38
What does Precision Routing use to determine if an agent is part of its pool?

  • A. Expressions
  • B. Skills
  • C. Teams
  • D. Attributes

Answer: C


NEW QUESTION # 39
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

  • A. the number of calls the agent has taken
  • B. the Weight of the attribute
  • C. the agent with the Most Attributes
  • D. Longest Available

Answer: C


NEW QUESTION # 40
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

  • A. customizes the visual presentation of the reports
  • B. allows different groups of users to configure APIs based on their roles
  • C. allows agents to re-skill to a different skill group or team
  • D. automates Text to Voice Bot Configurations
  • E. obtains data from the base solution's database, known as Data Sources

Answer: B,E


NEW QUESTION # 41
......

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