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Cisco 500-442 Exam Syllabus Topics:
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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q36-Q41):
NEW QUESTION # 36
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)
- A. Network VRU
- B. ICM script
- C. Call type
- D. Skill Targets
- E. Media routing domain
Answer: B,C
NEW QUESTION # 37
Which tool can be used to verify the configuration of Basic Call settings?
- A. ICM Script Editor
- B. Call Tracer
- C. Router Log Viewer
- D. Deleted Objects tool
Answer: B
NEW QUESTION # 38
What does Precision Routing use to determine if an agent is part of its pool?
- A. Expressions
- B. Skills
- C. Teams
- D. Attributes
Answer: C
NEW QUESTION # 39
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
- A. the number of calls the agent has taken
- B. the Weight of the attribute
- C. the agent with the Most Attributes
- D. Longest Available
Answer: C
NEW QUESTION # 40
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
- A. customizes the visual presentation of the reports
- B. allows different groups of users to configure APIs based on their roles
- C. allows agents to re-skill to a different skill group or team
- D. automates Text to Voice Bot Configurations
- E. obtains data from the base solution's database, known as Data Sources
Answer: B,E
NEW QUESTION # 41
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