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ISQI CPUX-F Exam Syllabus Topics:

ISQI UXQB Certified Professional for Usability and User Experience - Foundation Level Sample Questions (Q79-Q84):

NEW QUESTION # 79
Which two of the following are frequently used usability evaluation methods?

• A. Information architecture analysis through card sorting
• B. Creating personas
• C. Contextual interviews
• D. Remote usability testing
• E. Creating a storyboard
• F. Heuristic evaluation

Answer: D,F

NEW QUESTION # 80
Which one of the terms below best characterises the following description?
Elena Montgomery, Human Resources Coordinator, Fluid Pharmaceuticals
Elena is 35 years old. She shares an apartment with her boyfriend of 4 years - they have no children. Her favourite pastimes are dancing tango and preparing wonderful tapas. She speaks conversational Spanish.
Elena spends most of her day processing forms that are needed to hire, transfer, or discharge employees in the Marketing department. If something is incomplete or unclear, she takes the time she needs to find the answer.
She is an expert in all relevant forms and procedures.
Elena's goals: Advance in HR, excellence through accuracy; helpfulness; do not fall behind.

• A. Use scenario
• B. Prototype
• C. Persona
• D. User group
• E. As-is scenario
• F. User group profile

Answer: C

Explanation:
Explanation
The context of use is described in user group profiles and personas (who are the users), as-is scenarios (how do users currently do tasks), task models (details about what the tasks are) and user journey maps (how users interact with the interactive system and the organisation providing it).
A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system.
A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system.
An as-is scenario is a narrative text description of the procedure a specific user currently follows to complete one or more tasks, A task model is a list of subtasks for each task which the user has to complete to reach their goals. Task models help the design team to design the right solution for each task. User journey maps provide an overview of the touchpoints where users interact with the interactive system and the organisation providing the interactive system. They help stakeholders and user experience professionals understand and optimise the user experience.
A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system.
A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system.
The main purpose of personas and as-is scenarios is to identify user needs and make it easier for designers, developers and other stakeholders to understand who the users are, what they do, what their obstacles are, and to facilitate discussions within the design team.

NEW QUESTION # 81
Which two of the following statements best describe why it's important to distinguish between tasks and subtasks?

• A. According to the master-apprentice model: tasks are for the master; subtasks are for the apprentice
• B. Tasks are used to derive user needs. Both tasks and subtasks are used to derive user requirements
• C. Tasks can be used to create usability test tasks: subtasks should be avoided as the basis for usability test tasks, because they have no inherent value in isolation
• D. When defining the navigation structure, it's important to focus on tasks. Subtasks are less important than tasks
• E. Tasks are the main basis for use scenarios, whereas subtasks are the main basis for task models
• F. Tasks are for primary users; subtasks are for secondary and indirect users

Answer: C,E

Explanation:
Explanation
Task
A set of activities undertaken in order to achieve a specific goal.
Notes:
1. Most tasks can be subdivided into subtasks - that is, activities.
2. A subtask does not in itself achieve a goal from the user's point of view but is a necessary decision or action to reach the user's goals.
3. Most subtasks lead to choices or inputs by the user when using the interactive system.
4. Some subtasks can be subdivided into smaller subtasks.
5. Subtasks are unsuitable as usability test tasks, because they are very specific

NEW QUESTION # 82
What is a contextual interview?

• A. Establishes focus groups
• B. A contextual interview takes place at the location where the user's interaction with the interactive system usually takes place, for example the user's workplace, their home or in a shop
• C. An contextual interview takes place in a neutral environment, for example in a meeting room.
• D. A contextual interview takes place at any other location than the location where the user's interaction with the interactive system usually takes place, for example in a neutral environment, not their home or in a shop.

Answer: B

NEW QUESTION # 83
10. Fill in the blank:
A ____________ is a representation of all or part of an interactive system that, although limited in some way, can be used for analysis, design and usability evaluation.

Answer:

Explanation:
1. prototype

NEW QUESTION # 84
......

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