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Free PDF Quiz Cisco - 500-445 - Implementing Cisco Contact Center Enterprise Chat and Email Newest Reliable Test Guide

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Cisco 500-445 Exam Syllabus Topics:

Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which two types of data does a file server store? (Choose two.)

• A. application files
• B. report templates
• C. system files
• D. application log files
• E. error log files

Answer: A,C

NEW QUESTION # 24
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)

• A. Change the timezone at the system partition level.
• B. Delete the existing shift label before creating a new one for daylight saving time.
• C. Adjust the start time and end time for all shifts.
• D. Change the timezone at the user group level.
• E. Change the timezone at the department level.

Answer: A,D

Explanation:
When changes in daylight savings occur, the timezone must be changed at both the user group level and the system partition level in order to adjust the start and end times of shifts. This can be done by logging into the Cisco Unified Contact Center Enterprise (UCCE) Administration Portal and navigating to the User Group Management and System Partition Management menus [1], respectively.
Reference:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/collab12/contactc.html
1. Cisco Collaboration System 12.x Solution Reference Network ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/collab12/contactc.html
2. Change the timezone at the user group level: The timezone for all the agents under the user group level should be changed to match the new time after daylight savings. This will ensure that the agents are working according to the new time zone and that their activity is recorded correctly in the system.
3. Change the timezone at the system partition level: The timezone at the system partition level should be changed to match the new time after daylight savings. This will ensure that the system is configured according to the new time zone and that all the activity is recorded in the correct time.

NEW QUESTION # 25
Which partition level settings are needed to configure email?

• A. Default SMTP server settings, Auto response time, Personalized activity assignment
• B. Default SMTP server settings, Alarm service delay, Auto response number
• C. Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time
• D. Alarm service delay, Auto response time, Auto response number

Answer: B

NEW QUESTION # 26
What is the maximum value for the 'MaxMessageSize' property to allow the total number of characters for each chat message?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: B

Explanation:
The maximum value for the 'MaxMessageSize' property to allow the total number of characters for each chat message is 2000. This is the maximum number of characters that can be sent in a single chat message. Messages with more than 2000 characters will be truncated.

NEW QUESTION # 27
Which User objects in Enterprise Chat and Email are mapped in UCCE?

• A. Agent, Supervisor
• B. Agent
• C. Supervisor, Administrator
• D. Agent, Supervisor, Administrator

Answer: D

Explanation:
In Enterprise Chat and Email (ECE), the Agent, Supervisor, and Administrator user objects are mapped in Cisco Unified Contact Center Enterprise (UCCE). This allows UCCE to access the data and information associated with ECE users and use it for reporting and analytics.

NEW QUESTION # 28
......

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