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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q62-Q67):

NEW QUESTION # 62
While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?

• A. Yes
• B. No

Answer: B

NEW QUESTION # 63
To assign extensions to users, you must first __________.

• A. Buy the extension number from the carrier.
• B. Add the extension to the dial plan.
• C. Assign the extension to the user's phone.
• D. Create a pool of extensions.

Answer: C

NEW QUESTION # 64
Which view helps supervisors analyze performance issues with a specific skill in one or more queues?

• A. Interactions
• B. Agents
• C. Queues Activity
• D. Skills Performance

Answer: D

NEW QUESTION # 65
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

• A. Performance > Workspace > Dashboards
• B. Admin > Quality
• C. Admin > Contact Center
• D. Performance > Overview (Evaluations)

Answer: D

NEW QUESTION # 66
Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)

• A. iOS
• B. Windows 10 Mobile
• C. Android
• D. Harmony OS

Answer: A

NEW QUESTION # 67
......

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