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Salesforce Service Cloud Consultants CRT-261 Exam

Salesforce Service Cloud Consultants CRT-261 Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.

How to study the CRT-261 Exam

There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. Itcertmaster expert team recommends you to prepare some notes on these topics along with it don't forget to practice CRT-261 Exam exam dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.

Who should take the CRT-261 exam

The Salesforce Service Cloud Consultants CRT-261 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants CRT-261 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants CRT-261 Exam then he should take this exam.

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q10-Q15):

NEW QUESTION # 10
Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?

• A. Social Customer Service for Twitter and Facebook.
• B. Social Media Marketing message tagging.
• C. Einstein Bot social queues.
• D. Social Persona tor Twitter and Facebook.

Answer: D

NEW QUESTION # 11
Universal Containers wants to ensure the contracted service level requirements for its clients are being met.
What should be configured to meet this requirement?

• A. Entitlement processes, contracts, contract line Items, and entitlements
• B. Entitlement processes, contracts, milestones, and milestone actions
• C. Entitlement processes, milestones, milestone actions, and entitlements
• D. Entitlement processes, contract line items, milestones, and entitlements

Answer: C

NEW QUESTION # 12
Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.
What configuration should a consultant recommend?

• A. Add History to the Utility bar.
• B. Define a custom List View.
• C. Keep all open in tabs.
• D. Use a second Console session.

Answer: A

NEW QUESTION # 13
UC is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved. What solution should a consultant recommend to meet this requirement?

• A. Use assignment rules to assign the case to a case queue
• B. Use workflow rules to send an email to the customer
• C. Use escalation rules to assign the case to a case queue
• D. Use auto-response rules to send an email to the customer

Answer: B

NEW QUESTION # 14
Universal Containers plans to migrate its existing knowledge base into Salesforce Knowledge.
Which three statements must be considered?
Choose three answers

• A. One .csv import file is uploaded for all article types
• B. A separate .csv import file is uploaded for each article type
• C. Each article must be associated to an article type
• D. Attachments and .html files must be referenced in a corresponding .zip file
• E. A separate .csv import file is uploaded for each data category

Answer: B,C,D

NEW QUESTION # 15
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