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NEW QUESTION 33
What module is used to create Case Record Producers?

• A. Maintain Records
• B. Record Producers
• C. Case Record Producers
• D. Edit Records

Answer: B

NEW QUESTION 34
Which of the following roles cannot update a consumer's record?

• A. sn_customerservice_agent
• B. sn_customerservice.consumer_agent
• C. admin
• D. sn_customerservice_manager

Answer: A

Explanation:
Explanation

NEW QUESTION 35
Which are the key self-service functions of the Customer Support Portal? (Choose three.)

• A. Community
• B. Knowledge Base
• C. Open An Incident
• D. Service Catalog

Answer: A,B,D

Explanation:
Explanation/Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/ playbook/self-service-improvement.pdf

NEW QUESTION 36
What are the Forum User Types? (Choose three.)

• A. Moderator
• B. Custom
• C. Admin
• D. Public
• E. Registered

Answer: A,D,E

Explanation:
Explanation

NEW QUESTION 37
Entitlements specify the level of service provided to customers.

• A. False
• B. True

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/c_ContractsAndEntitlements.html

NEW QUESTION 38
......