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NEW QUESTION 33
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers

• A. Investigate the Work Order lifecycle.
• B. Verify the Dispatcher ran the Service Appointment data Job.
• C. Review Service Appointment automation.
• D. Confirm the Technician's mobile device is online.

Answer: C,D

NEW QUESTION 34
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

• A. Reduced Overtime per Work Order.
• B. Reduced Travel Time per Work Order.
• C. Reduced Absences per Employee.
• D. Reduced Work Orders per Shift.

Answer: A,B

NEW QUESTION 35
Universal containers want to implement service legal agreements (SLA) for work Order.
Which three considerations should the consultant take into account?

• A. A single milestone can be added to both case and work order entitlement processes.
• B. A new entitlement process requires selecting entitlement process type.
• C. Milestones for the work orders can be set up from the metadata API
• D. Milestone of the work orders can be configured in setup.
• E. An entitlement process must be applied to both cases and work order

Answer: A,B,D

NEW QUESTION 36
universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes Which solution should a Consultant recommend to relate the part to a customer?
container?

• A. Add the container as an asset on account and make the part internal assets
• B. Create a hierarchical relationship between the parent product container and the child part product
• C. Create an asset hierarchy on account with container as root asset and part as the child assets
• D. Add the container as product on the account and part to the child product related list

Answer: C

NEW QUESTION 37
Northern Trail Outfitters is having their regional supplier conference and wants to allow attendees to reques event-specific safety notifications, schedule or room changes, and surprise pop-up sessions.
Which solution should they use7

• A. Smart Capture and Triggered email messaging
• B. CloudPages opt in to Event Journey
• C. Existing Email Event Notification Subscription
• D. Keyword opt in and SMS Messaging

Answer: D

NEW QUESTION 38
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