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NEW QUESTION 22
Which two statements are true about chat surveys?

• A. You can create a chat rule to pop up a transactional survey at the end of a chat session.
• B. You cannot link customer data back to the chat that is submitted.
• C. You can create a chat rule to email a transactional survey to a customer after a chat session.
• D. You can send a chat survey only while a customer is on the chat.

Answer: A,C

NEW QUESTION 23
A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

• A. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
• B. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
• C. The profile to which the agent is assigned does not have the incident workspace assigned.
• D. The profile to which the agent is assigned does not have a navigation set assigned.
• E. The profile to which the agent is assigned does not have the Interface Access check box selected.

Answer: E

NEW QUESTION 24
Which two statements are true when working with add-ins in a Custom Object workspace?

• A. IGenericObject is the interface that is available with the add-in API for custom objects.
• B. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
• C. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
• D. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
• E. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

Answer: D,E

NEW QUESTION 25
When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

• A. Entry Point
• B. Set Fields
• C. Return
• D. Decision
• E. Workspace
• F. Load

Answer: A,D,E

NEW QUESTION 26
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