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Download Cisco Customer Success Manager Exam Dumps

NEW QUESTION 23
What is the customer success objective of a Quarterly Success Review?

• A. Create a success plan.
• B. Align work effort to outcomes.
• C. Evaluate renewal contract.
• D. Introduce new products and services.

Answer: B

NEW QUESTION 24
From a Customer Success perspective, why should the customer's health be monitored?

• A. to provide the opportunity to address any changes in the customer's experience around the solution
• B. to directly enable renewals
• C. to identify unused licenses so they can be addressed via a service improvement plan
• D. to give the customer valuable insight so they can automatically renew critical services on time

Answer: B

NEW QUESTION 25
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

• A. No action is needed because the customer will probably renew and you can address the issue after the renewal
• B. Contact the services team and request that they reach out to the customer to address the solution
• C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
• D. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

Answer: C

NEW QUESTION 26
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