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NEW QUESTION 27
You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?

• A. Cross tab report
• B. Custom report with slice bucket
• C. Linked report
• D. Dashboard

Answer: A

Explanation:
The Cross Tab feature lets you display report output in a table to summarize large amounts of data. Using a cross tab table, you can select the fields to define the table's rows, columns, and output fields, essentially grouping the data by both the row and column output. The output fields are a culmination of the row and column data.
Reference:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGae1133085

NEW QUESTION 28
A customer has a problem with a damaged battery and searches your knowledge base with the search term "battery damage issue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

• A. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
• B. Edit the alias text file to include alias words - battery damage, battery issue, battery.
• C. Include battery and damage as keywords under Answers Stop Words.
• D. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

Answer: A

Explanation:
Manually related answers are two or more answers that may contain related information. Manually relating answers provides customers with additional options for finding accurate information. The Manually Related Answers section of the Relationships tab consists of a toolbar and a list of manually related answers.

NEW QUESTION 29
Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

• A. In Workflow you cannot reassign a task to another user or team.
• B. Once a user rejects the article, the system automatically deletes the article.
• C. Once a user rejects the article, it moves to the previous step.
• D. A Workflow process can only be used while creating and editing the articles.
• E. A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.

Answer: C,E

Explanation:
D: A workflow consists of one or more steps. Each step defines a task that is assigned to a user or team of users, and the task assignment appears in the user's Inbox in Knowledge Advanced. When the task is completed, the user can either:
E: A workflow process is a sequences of steps, such as creating, editing, translating, reviewing, and approving, that you can define to enforce specific content management procedures for your organization.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 4

NEW QUESTION 30
Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports? (Choose three.)

• A. Article Aging
• B. Questions with High Score Answer
• C. Search Accuracy
• D. Words without Concepts
• E. Click-Though Rate of External Documents

Answer: A,D,E

Explanation:
Accessing Analytics Reports
Use the following procedure to access Knowledge Advanced Analytics reports.
To view the following reports, select Common, Data Integration and the report.
To view the following reports, select OKCS and the report.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 75

NEW QUESTION 31
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