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NEW QUESTION 27
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

• A. Make sure you name the document in a way that is easy to search for.
• B. Add meaningful tags to the document.
• C. Number the documents in such a way that this one appears at the top of the list.
• D. Add a priority of "high" to this document.

Answer: B

NEW QUESTION 28
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

• A. Genesys Cloud 4
• B. Genesys Cloud 1
• C. Genesys Cloud 2
• D. Genesys Cloud 3

Answer: C

NEW QUESTION 29
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

• A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
• B. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
• C. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
• D. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

Answer: D

NEW QUESTION 30
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

• A. The Hardware ID (MAC address)
• B. The phone model
• C. The phone name
• D. The Base Settings

Answer: D

NEW QUESTION 31
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

• A. Set the user to Inactive for 30 days, then delete the user account.
• B. Create a role for former users and add the user to that role.
• C. Rename the user account.
• D. Reset the user's password.

Answer: D

NEW QUESTION 32
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