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NEW QUESTION 20
In the baseline instance, which of the following states are available for incidents? (Choose all that apply.)

• A. On Hold
• B. New
• C. Open
• D. Canceled
• E. Awaiting Info

Answer: A,B,D

Explanation:
In the baseline instance, the instant states are: New, In Progress, Resolved, Closed, On Hold, Canceled.

NEW QUESTION 21
Which of the following are possible values according to the outcome of the applied change policy? Select 5 Answers from the below options

• A. Skipped
• B. Rejected
• C. Completed
• D. Paused
• E. Canceled
• F. Approved
• G. Finished

Answer: A,B,E,F,G

NEW QUESTION 22
Which of the following Service Catalog varibale types are not supported in Mobile interfaces? Select all that apply.

• A. HTML
• B. Lookup selectbox
• C. UI Page
• D. Container Start
• E. Label
• F. IP Address

Answer: A,C,E,F

Explanation:
Explanation
The Configuration Management Database (CMDB) is a centrally-managed and controlled system of record for all IT service infrastructure components and t heir relationships. It is used by all IT Service Management applications as a critica l analysis and decision-making support tool.
* Identifying the respective support and approval groups.
* Identifying the business criticality of affected Cls to aid in prioritizat ion and escalation.
* Identifying potential upstream or downstream impacts.

NEW QUESTION 23
......