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NEW QUESTION 35
Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.
After configuring the hostname and port for Web Based Statistics, where do you enable the
Web Based Statistics feature?

• A. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics
• B. From Windows > Apps > Multimedia Dashboard > Web Statistics
• C. From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
• D. From Windows > Administrative Tools > Services > Web Statistics

Answer: C

NEW QUESTION 36
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

• A. Inbound Mail Manager Server
• B. Inbound Mail License Server
• C. Inbound Mail Server
• D. Inbound Mail Application Server

Answer: C

NEW QUESTION 37
Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

• A. Contact Center Multimedia (CCMM)
• B. Contact Center Manager Administration (CCMA)
• C. Communication Control Toolkit (CCT)
• D. Contact Center Manager Server (CCMS)

Answer: D

Explanation:
Explanation/Reference:
Reference: ftp://ftp.landata.ru/support/Docs/Contact%20Center/AACC/AACC_Fundamentas_NN44400-
11002.pdf (59)

NEW QUESTION 38
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