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NEW QUESTION 52
In service relationships what is a benefit of identifying consumer roles?

• A. It enables a common definition of value
• B. It enables effective stakeholder management
• C. It removes constraints from the customer
• D. It provides shared service expectations

Answer: B

NEW QUESTION 53
Which value chain activity ensures that products deliver stakeholder expectations for quality?

• A. Plan
• B. Engage
• C. Obtain/build
• D. Design and transition

Answer: D

NEW QUESTION 54
Which charging mechanism could cause the price of a service to change depending on the time of day?

• A. Differential charging
• B. Market price
• C. Cost
• D. Cost plus

Answer: A

NEW QUESTION 55
A company has begun a new global line of business that has changed how IT supports the new systems. Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?

• A. Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback
• B. Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have
• C. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff
• D. Publish a printed weekly newsletter that clearly and consistently communicates change

Answer: C

NEW QUESTION 56
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct

• A. 2 and 3
• B. 1 and 4
• C. 1 and 2
• D. 3 and 4

Answer: D

NEW QUESTION 57
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