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NEW QUESTION 47
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

• A. lack of common features
• B. limited telemetry
• C. business misalignment
• D. purchase policy process
• E. lack of communication

Answer: B,E

NEW QUESTION 48
What is the customer success objective of a Quarterly Success Review?

• A. Align work effort to outcomes.
• B. Evaluate renewal contract.
• C. Create a success plan.
• D. Introduce new products and services.

Answer: C

NEW QUESTION 49
What are two examples of expand opportunities? (Choose two.)

• A. training on existing features
• B. providing solution optimization services
• C. increasing license count
• D. hosting an executive review
• E. adding headcount to manage solution by the customer

Answer: B,C

NEW QUESTION 50
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?

• A. Perform a deep analysis of all the sales orders to the past 24 months
• B. Build an understanding of your customer's business and market trends and priorities
• C. Engage with the account team to understand the expansion opportunities
• D. Speak the internal contacts to understand the customer sentiment and outstanding escalations

Answer: B

NEW QUESTION 51
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

• A. support tickets reports and diagnostic information
• B. questions to validate the interpreted analytical data
• C. detailed contract inventory
• D. sales account plan
• E. customer annual report and quarterly business reviews

Answer: A,E

NEW QUESTION 52
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