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NEW QUESTION 51
Articles can provide the following: (Choose three.)
- A. Share product information
- B. Information about customer's service contract
- C. Document current and known issues
- D. Provide answers and responses to common issues or questions
Answer: A,C,D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/topic/p_KnowledgeManagment.html
NEW QUESTION 52
Who can create a customer service case from a community discussion? (Choose two.)
- A. Proxy case creator (sn_customerservice.proxy_case_creator)
- B. Customer service agent (sn_customerservice_agent)
- C. Partner (sn_customerservice.partner)
- D. Case Viewer (sn_customerservice.case_viewer)
Answer: A,B
NEW QUESTION 53
What action is required to enable agents to create an incident record for a case?
- A. They must be assigned with the snc_intemal role
- B. They must be assigned with the sn_customerservice.itsm_contributor role
- C. They must be assigned with the itil role
- D. They must be assigned with the read role for incident
Answer: A
NEW QUESTION 54
The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?
- A. Customer admin (sn_customerservice.customer_admin)
- B. Service organization administrator (sn_customerservice.service_organization_admin)
- C. Customer Service Manager (sn_customerservice_manager)
- D. System administrator (admin)
Answer: C
NEW QUESTION 55
Partner admin (sn_customerservice.partner_admin) contacts have access to:
- A. Both
- B. Their partner accounts
- C. Their customer account
- D. Neither
Answer: A
NEW QUESTION 56
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