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NEW QUESTION 44
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

• A. Conduct a survey to determine which collaboration solutions users are using.
• B. Encourage the customer to purchase updated endpoints.
• C. Advertise additional user training sessions throughout the organization.
• D. Have marketing write a blog post about the new solution.
• E. Block all alternative chat and video collaboration systems.

Answer: A,C

NEW QUESTION 45
A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

• A. Establish a timeline of when a solution must be in place.
• B. Engage a specialist to identity a technical solution or workaround.
• C. Conduct an assessment of the business impact of the problem.
• D. Evaluate the availability of resources to work on the problem.

Answer: C

NEW QUESTION 46
Which two actions are an adoption campaign? (Choose two )

• A. renewal reminder to stakeholders
• B. messaging to stakeholders on new product releases
• C. survey sent to all end users
• D. messaging to stakeholders on the new features of their solution
• E. messaging to users on best practice approaches lo their solution

Answer: A,B

NEW QUESTION 47
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

• A. Provide the customer with a chargeable deployment service
• B. Give the customer a discount on a future purchase
• C. Suggest that the customer replace their existing staff
• D. Re-enforce the time to value of the solution

Answer: D

NEW QUESTION 48
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