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NEW QUESTION 47
What is a business continuity challenge in a cloud-based contact center that operates 24/7? Choose 2 answers

• A. Highly available telecom solution
• B. System software restore after an outage
• C. Periodic maintenance windows
• D. Server hardware infrastructure rebuilds

Answer: A,C

NEW QUESTION 48
Universal Containers is exploring ways to provide its customers with more self-service options inits new Customer Community to reduce the number of interactions with their contact center. Which two features should a Consultant consider implementing? Choose 2 answers

• A. Use a community template to set up their customer community.
• B. Add the Question action to Chatter in the community publisher.
• C. Enable web -to -case on their public website.
• D. Enable Live Agent in their community to chat with an agent.

Answer: A,B

NEW QUESTION 49
Universal Containers has determined that case list views are slow to load because ofthe large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers

• A. Filter the views by case owner
• B. Restrict visibility of the views
• C. Reduce the number of fields displayed
• D. Removefilter criteria from the views

Answer: A,C

NEW QUESTION 50
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