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Download Advanced Administration and Reporting of Contact Center Enterprise Exam Dumps

NEW QUESTION 43
With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)

  • A. The mobile agents are using Finesse 9.1(1) as desktop
  • B. Incorrect Mobile Agent codec configured in the PG setup
  • C. Unified CM SIP trunk has RFC2833 DTMF signaling method.
  • D. No MTP resources configured to handle DTMF method mismatch.
  • E. Unified CM Remote CTI Ports (RCP) has the outbound trunk in its calling search space.

Answer: D,E

 

NEW QUESTION 44
Refer to the exhibit.
500-443-db6d12d7f7790d208094776dc9c66e2e.jpg
While a Whisper Announcement call is being troubleshooted, the Cisco Unified Contact Center Enterprise Peripheral Gateway PIM log is captured. Which option describes what the log file indicates?

  • A. The MR PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.
  • B. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the caller.
  • C. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
  • D. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to OPC.
  • E. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.

Answer: C

 

NEW QUESTION 45
Refer to the exhibit.
500-443-cde17dc67f77ef1cba1fefcc27b405cb.jpg
This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

  • A. A network VRU should be configured with a label of maximum length 10 digits.
  • B. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
  • C. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
  • D. A VRU PG peripheral should be configured with a peripheral ID of 5000.
  • E. A PG explorer peripheral should be configured with a peripheral ID of 200.

Answer: A,C

 

NEW QUESTION 46
Which command is issued to check the replication status of a Cisco Unified Intelligence Center cluster?

  • A. utils dbreplication summary
  • B. utils dbreplication
  • C. utils dbreplication runtimestate
  • D. show dbreplication status

Answer: C

 

NEW QUESTION 47
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