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NEW QUESTION 35
What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?
- A. Can resolve cases reported by their partner accounts
- B. Can create, view, and edit cases for their partner accounts
- C. Can view assets belonging to their partner accounts
- D. Can create and update contacts for their partner accounts
Answer: C
NEW QUESTION 36
Who can create a customer service case from a community discussion? (Choose two.)
- A. Partner (sn_customerservice.partner)
- B. Customer service agent (sn_customerservice_agent)
- C. Proxy case creator (sn_customerservice.proxy_case_creator)
- D. Case Viewer (sn_customerservice.case_viewer)
Answer: B,C
NEW QUESTION 37
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
- A. False
- B. True
Answer: B
Explanation:
Explanation
NEW QUESTION 38
From what places in SN can an agent create a case? (Choose three.)
- A. Chat
- B. Account
- C. Customer Service Application
- D. Contact
Answer: B,C,D
Explanation:
Reference:
customer-service-management/reference/r_CustomerServiceCaseForm.htmlc
NEW QUESTION 39
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