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Download Avaya Aura® Contact Center Implementation Exam Exam Dumps

NEW QUESTION 37
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura Contact Center?

• A. The newly-arrived contact is created and directed to an application using the Open Queue.
• B. Customer details are retrieved for the agent using Web services.
• C. The contact is presented to the agent using the Avaya Agent Desktop.
• D. The Contact Center application (scripting) determines how to route the contact, or in this case, present to which agent.

Answer: A

NEW QUESTION 38
You are configuring the Windows Operating System for an Avaya Aura Contact Center
(AACC) installation.
Which setting will you select for Data Execution Prevention (DEP)?

• A. Turn on DEP for essential Windows programs and services only.
• B. Turn off DEP for all programs and services.
• C. Turn on DEP for all programs and services except for those specifically selected.
• D. Turn on DEP for all AACC programs and services.

Answer: A

NEW QUESTION 39
Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

• A. To record the dialing of an outbound call
• B. To record the state of an outbound call
• C. To answer an outbound call
• D. To end the outbound call

Answer: D

NEW QUESTION 40
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