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NEW QUESTION 33
Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered to all recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

• A. Create a dashboard for the report.
• B. Create and add the distribution list to the schedule.
• C. Create a schedule record for the report.
• D. Set up staff accounts for the executive team.
• E. Send a notification to the executive team that the report is available.
• F. Upgrade the permissions for the report to include the executive team.

Answer: B,C

NEW QUESTION 34
Which Oracle Service Cloud capability can assign chats based on language and product skills?

• A. Engagement engine
• B. Syndicated chat
• C. Business rules
• D. Advanced routing

Answer: D

NEW QUESTION 35
Which three functions are not part of the math group of functions?

• A. lower
• B. truncate
• C. ceiling
• D. round
• E. to_number
• F. floor
• G. length
• H. power
• I. rand
• J. bitand

Answer: A,E,G

NEW QUESTION 36
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

• A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
• B. by configuring settings at the time of creation of the custom object
• C. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
• D. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

Answer: A

NEW QUESTION 37
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