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NEW QUESTION 24
Which are the key self-service functions of the Customer Support Portal? (Choose three.)

• A. Community
• B. Service Catalog
• C. Open An Incident
• D. Knowledge Base

Answer: A,B,D

Explanation:
Explanation

NEW QUESTION 25
What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

• A. Misconfigured
• B. Selecting all the groups
• C. Missing configuration
• D. Selecting none of the groups

Answer: B

NEW QUESTION 26
Which of the following are true regarding the Community Portal application? (Choose two.)

• A. It is available by default with the Support and Service portals
• B. It is available to any customer with a Community license
• C. It is only available to CSM license holders
• D. Most of the configuration does not require System Administrator role

Answer: B,C

NEW QUESTION 27
Which of the following roles cannot update a consumer's record?

• A. admin
• B. sn_customerservice.consumer_agent
• C. sn_customerservice_manager
• D. sn_customerservice_agent

Answer: D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/task/create-a-consumer-record.html

NEW QUESTION 28
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