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NEW QUESTION 54
What does Precision Routing use to determine if an agent is part of its pool?

• A. Attributes
• B. Teams
• C. Expressions
• D. Skills

Answer: B

NEW QUESTION 55
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

• A. Wrap-up on Incoming, set to Required
• B. Enable "Require Idle Reason"
• C. Wrap-up on Outgoing, set to Required
• D. Enable "Require Logout Reason"

Answer: D

NEW QUESTION 56
Which .bat file displays the status of the VXML server and the applications running?

• A. Stalus.bat
• B. Deploy.bat
• C. Update.bat
• D. ResumeApp.bat

Answer: A

NEW QUESTION 57
What are two channels or features supported by ECE? (Choose two.)

• A. Callback
• B. Courtesy Callback
• C. TSMS
• D. Email
• E. Chat

Answer: B,D

NEW QUESTION 58
What are the two main features of theCisco VVB? (Choose two.)

• A. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
• B. allows an agent to retrieve the required information through voice commands without interacting with a customer
• C. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
• D. allows customers to retrieve the required information through voice commands without interacting with an agent
• E. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

Answer: D,E

Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu

NEW QUESTION 59
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