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Download Salesforce Certified Service cloud consultant Exam Dumps

NEW QUESTION 41
Which system would a contact center integrate with in order to provide field service agents with information
needed to provide service at customer sites?

• A. Order Fulfillment
• B. Marketing
• C. Enterprise Resource Planning (ERP)
• D. Telephony

Answer: A

NEW QUESTION 42
Universal Containers has defined a set of steps that each Case must go through, from submission to closure. In addition, each step must be completed within a specific amount of time.
What approach should a consultant recommend to meet these requirements?

• A. Define Entitlement and Milestones.
• B. Use Process Builder with Scheduled Actions
• C. Enable Omni-Channel Routing.
• D. Configure Case Escalation Rules.

Answer: A

NEW QUESTION 43
Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours.
The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?

• A. Service Cloud Portal
• B. Partner Community Login
• C. High Volume Customer Portal
• D. Customer Community Login

Answer: A

NEW QUESTION 44
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