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NEW QUESTION 50
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?

• A. The persona is undefined.
• B. The goal is undefined.
• C. The need is undefined.

Answer: B

NEW QUESTION 51
Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?

• A. A sales rep can view current information directly in the Lead and Contact records.
• B. A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
• C. Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

Answer: A

NEW QUESTION 52
The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases.
Which user story meets this requirement?

• A. As a CRM manager, I need to see my team's work queues so I can monitor their open tickets.
• B. As a user, I need to see case queue to monitor my team's work.
• C. As a CRM manager, I need a record-triggered flow to view my team's work queues so 1 can monitor their open tickets.

Answer: A

NEW QUESTION 53
Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: ''As a sales rep, I want to be able to find containers dose to my customer so I can tell them which products they can receive quickly- Which acceptance criteria is most appropriate for this story?

• A. Sales rep can see the inventory closest to a customer with a quick action.
• B. As a sales rep, I see the Inventory closest to a customer.
• C. Sales rep can see the inventory closest to a customer

Answer: C

NEW QUESTION 54
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