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NEW QUESTION 21
universal containers receives partner data in excel format.the excel data is all text ,but needs to be imported into existing Salesforce date,number and text fileds.
Which 3 best practices should a consultant recommend?

• A. Deduplicate the data before importing into SF
• B. Standardize all rows to match salesforce data types
• C. Install data quality analysis dashboards from the appexchange
• D. Import records and cretae a a worflow rule to change the data type
• E. Import the records and use duplicate management

Answer: A,B,C

NEW QUESTION 22
Universal Containers recently rolled out a Salesforce Knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console.
Which two actions should a Consultant recommend to address the lack of quality checking?
Choose 2 answers

• A. Enable and configure wildcards for article searches
• B. Require that an article be added when closing a case
• C. Set up an intuitive Data Category hierarchy
• D. Restrict the Manage Articles user permission

Answer: C,D

NEW QUESTION 23
Universal Containers wants to reduce the amount of Sim support agents spend creating cases. Case creation must scale up to 5OO0 new cases per day, as well as allowing file attachments under 25 MB by the customer.
Which two features should the consultant suggest?
Choose 2 answers

• A. On-Domand Emali-to-Case
• B. Web-to-Case forms
• C. Standard Email-to-case
• D. Apex Email Service

Answer: A,C

NEW QUESTION 24
Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

• A. High Volume Customer Portal
• B. Lightning External Apps Starter
• C. Customer Community
• D. Customer Community Plus

Answer: D

NEW QUESTION 25
......

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