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NEW QUESTION 50
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

• A. Market relevance
• B. Omnichannel delivery
• C. Customer feedback
• D. Customer analytics

Answer: D

NEW QUESTION 51
Which is a leadership skill that relates to having a digital mindset?

• A. Measuring the success of strategic digital initiatives
• B. Bulking a rapport with regulators and government officials
• C. Looking at the potential of new tools to meet customer needs
• D. Sharing success stories frequently to motivate others

Answer: C

NEW QUESTION 52
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?

• A. Giving employees time for training and development
• B. Encouraging digital technology opportunities
• C. Establishing a mantel intelligence culture
• D. Working with workflow and talent management

Answer: B

NEW QUESTION 53
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?

• A. Organizational resilience
• B. Organizational agility
• C. Uninterrupted delivery
• D. Elimination of waste

Answer: D

NEW QUESTION 54
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