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NEW QUESTION 46
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

• A. Prioritization
• B. Categorization
• C. Escalation
• D. Detection

Answer: B

Explanation:
Explanation
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NEW QUESTION 47
Which of the following is included in the purpose of the 'continual improvement' practice?

• A. The reduction of the likelihood and impact of incidents
• B. The restoration of normal service operation as quickly as possible
• C. The establishment of links between the organization and its stakeholders at strategic and tactical levels
• D. The alignment of the organization's practices and services with changing business needs

Answer: D

Explanation:
Continual improvement encompasses all elements of the ITIL SVS. It involves aligning an organization's practices and services with changing business needs, through the ongoing assessment and improvement of each element involved in the management of products and services. Continual improvement applies to the SVS in its entirety, as well as to all of the organization's products, services, service components, and relationships, and is the responsibility of every individual involved in service management.
https://www.bmc.com/blogs/itil-continual-improvement/

NEW QUESTION 48
A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.

• A. costs
• B. outcomes
• C. outputs
• D. risks

Answer: B

NEW QUESTION 49
Which statement about the 'four Ps' of service design is CORRECT?

• A. Processes refers to skill and training
• B. People refers to technology and tools
• C. Partners refers to suppliers and vendors
• D. Products refers to producers and metrics

Answer: C

NEW QUESTION 50
Which is the addition, modification or removal of anything that could have an effect on services?

• A. An event
• B. An incident
• C. A problem
• D. A change

Answer: D

NEW QUESTION 51
......

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