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Download Oracle B2B Service 2022 Implementation Professional Exam Dumps

NEW QUESTION 33
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

• A. Click the Show Advanced Search icon.
• B. In Advanced Search, confirm Record Set = Assigned to Me.
• C. In Advanced Search, Add Channel Type = Web.
• D. Change the section identified with Status = New
• E. In Advanced Search, select Action > Update.
• F. In Advanced Search, save and select the "Set as Default" box.

Answer: A,B,C,D,F

NEW QUESTION 34
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

• A. Select View > Detach.
• B. Unlock and publish the new selected profile value.
• C. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
• D. Modify the Profile Value and save.
• E. Lock the Profile Option for editing.
• F. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

Answer: B,C,D

NEW QUESTION 35
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}" Which statement is true?

• A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• B. You have to edit the e-mail template and add HTML code to customize the standard text section.
• C. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Answer: A

NEW QUESTION 36
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