Today, we have learned to appreciate the fact that good design has enough power to influence the way we think and act. When I finally understood the value of the employees working for me (a great example of encouraging certain patterns of thought and behavior), I finally realized that more attention should be paid to the overall design of the office.

Environmental psychologists are masters of design in the scientific community. They are people who pay attention to sensory experiences, psychosocial factors, and psychological impulses, and how they affect the effects of being in one space or another. Scholars are translating what early scientists learned about how people experience space into design practices that help improve people's lives. Among the factors they focus on is the impact of design on mood. Through a series of psychological chain reactions, mood influences employee engagement. In short, a positive mental attitude leads to higher levels of engagement and productivity. Therefore, to create an engaging environment, a BPO organization must create a workplace that exudes a positive atmosphere.

Call center agents working in such offices tell their colleagues that their employer values ​​their presence within the team and their contribution to the organization. Sure, coming up with a mission or vision statement is easy. It details how much the person who pays the expert appreciates the expert. Instead of paying attention to these declarations, they focus on interpreting the messages sent by their environment. BPO organizations spend huge budgets to lease their call center seat leasing. So, it's no surprise that what they tell their employees carries more weight than easily generated sentences.

Workspaces honor users by supporting their work. Employees want to do their jobs well, and this has a huge impact on their self-image.

Designers talk to people working in that space about their work and how it can be designed to optimize its performance. Unfortunately, the offices that emerge from such discussions often disagree. It is often designed to look clean and resemble the workspace the CEO saw in the magazine. Rather than duplicating another aesthetically pleasing space, the primary goal of your design should be to help employees create a well from which they can contribute to their business. Most workers need acoustic access to perform certain tasks that are difficult to achieve in cubicles or in a sea of ​​faces sitting at long tables. It's a good idea to use the power of color. If people do tasks that require a lot of mental work, the environment should be relaxing, and if the work is relatively simple, stimulating spaces are needed. People feel relaxed with colors that are not very saturated but relatively light. Moderate visual complexity works best, meaning the room should have few colors and patterns.

Another suggestion is that call center organizations give their employees enough space to manage both their environment and their workday. Employees can influence the lighting and temperature of the workplace. In addition, professionals appreciate companies that provide the opportunity to use different workspaces according to their needs. Design has enough power to improve employee productivity. Additionally, today's workforce values ​​open spaces that reflect their needs and concerns.

A good example of this is the growing number of professionally managed offices, such as call center seat tenants and flexible individual offices. Although the movement has received a lot of criticism, it cannot be denied that modern professionals prefer working conditions that help them achieve their goals. In addition, it offers a lot of space for leisure, so that they also take good care of their private life. These are the environments that interest you.