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NEW QUESTION 46
A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud.
What should the BA do to help prevent gaps from being discovered after go live?

• A. Write test scripts that reflect real life and cover the requirements.
• B. Focus more on happy path testing and less on edge case testing.
• C. Streamline testing by limiting the number of testers involved.

Answer: A

NEW QUESTION 47
In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

• A. Deploy
• B. Test
• C. Plan
• D. Build

Answer: A

NEW QUESTION 48
A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?

• A. Export a weekly report of user activity.
• B. Engage a developer to scope a custom solution.
• C. Research third-party apps on the AppExchange.

Answer: C

NEW QUESTION 49
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?

• A. The goal is undefined.
• B. The need is undefined.
• C. The persona is undefined.

Answer: A

NEW QUESTION 50
The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?

• A. Include the V2MOM structure
• B. Include who, What, and why
• C. Include technical details

Answer: B

NEW QUESTION 51
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