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NEW QUESTION 28
Which solution should a consultant recommend?

• A. Create a visualforce page called knowledge sidebar on the case page layout.
• B. Enable the knowledge sidebar setting in the case support settings.
• C. Implement a salesforce console for service and enable the knowledge sidebar on the case page layout.
• D. Enable the knowledge sidebar related list on the case page layout.
• E. Universal containers recently rolled out a lightning knowledge implementation; however, users are finding unreliable and unrelated knowledge articles displayed in the knowledge one widget in the salesforce console.

Answer: C

NEW QUESTION 29
A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales.
What should be recommended for reliable, real-time support to customers with these restrictions?

• A. Salesforce Knowledge
• B. Field Service Lightning
• C. SOS Video Chat
• D. Customer Community

Answer: C

NEW QUESTION 30
If you delete a case, which two also get deleted? (Choose two answers)

• A. Account
• B. Event
• C. Attachments
• D. Solution

Answer: B,C

NEW QUESTION 31
Which application will allow a client to enable Ideas on a public website?

• A. Sites
• B. Self-service portal
• C. Customer portal
• D. Partner portal

Answer: A

NEW QUESTION 32
Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones. Which solution should a consultant recommend?

• A. Web-to-Case
• B. Salesforce for Outlook
• C. On-Demand Email-to-Case
• D. Email-to-Case

Answer: D

NEW QUESTION 33
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