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NEW QUESTION 45
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi
a. In which stage is the customer?

• A. Optimize
• B. Adoption
• C. Expand
• D. Advocate

Answer: D

NEW QUESTION 46
Refer to the exhibit.

Which initial action does a Customer Success Manager take?

• A. Run analysis on all the license types used by the customer on all platforms.
• B. inform the Sales Account Manager to position a new version of licenses types B and D with additional features.
• C. Share the report with the customer point of contact for license types B and D 3nd determine causes.
• D. Provide trending information on license types B and D and share with all stakeholders.

Answer: B

NEW QUESTION 47
Refer to the exhibit.

What is the problem with this RACI example?

• A. More stakeholders should be involved.
• B. Every task should have four people consulted.
• C. No one has multiple roles.
• D. Too many people are accountable for this task.

Answer: D

NEW QUESTION 48
Which sources should be used to uncover customer barriers?

• A. intuition, observation, data
• B. observation, conversation, data
• C. data, health score, intuition
• D. conversation, data, health score

Answer: B

NEW QUESTION 49
Which two outcomes are expansion opportunities within customer success? (Choose two )

• A. renewal of solution subscription
• B. expansion of solution features
• C. purchase of a new solution
• D. deployment of solution
• E. expansion of solution services

Answer: A,E

NEW QUESTION 50
......

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