ServiceNow CIS-ITSM Practice Test Engine

ServiceNow CIS-ITSM Practice Test Engine - Original CIS-ITSM Questions

Posted 2023-02-01 02:24:26

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NEW QUESTION 44
The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.
How can this requirement be met?

A. Create a roll-up summary field that counts the number of contacts and displays the count on the account.
B. Create a custom formula field on the account using the count() function to count the number of related contacts.
C. Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.
D. Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.

Answer: C

NEW QUESTION 45
Which of the following are valid states for Emergency Change requests? (Choose all that apply.)

A. Assess
B. Authorize
C. Implement
D. Review
E. PIR

Answer: B,C,D

NEW QUESTION 46
In the baseline platform configuration for an Emergency Change, __________ is required before a Change can be scheduled.

A. Configuration Item identified
B. CAB Approval
C. Peer Approval
D. Justification, Change Plan, Test Plan, and Execute Plan

Answer: B

NEW QUESTION 47
How can you remove demo data?

A. You can request that through the HI portal.
B. You have to go through the tables and select all records and delete them.
C. You have to deactivate the ITSM Foundation plugin and activate it again without selecting the "demo data" check box.
D. In the settings, you can check the "Remove demo data" check box.

Answer: A

Explanation:
You can use the HI portal to request removal of demo data. This option is available under Manage Instance module.

NEW QUESTION 48
ServiceNow is limited to a single Knowledge Base for all users of the platform to access.