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NEW QUESTION 32
What is the purpose of the 'monitoring and event management' practice?

• A. To manage workarounds and known errors
• B. To systematically observe services and service components
• C. To restore normal service operation as quickly as possible
• D. To capture demand for incident resolution and service requests

Answer: B

NEW QUESTION 33
What is warranty?

• A. The perceived benefits, usefulness and importance of something
• B. The amount of money spent on a specific activity or resource
• C. The functionality offered by a product or service to meet a particular need
• D. Assurance that a product or service will meet agreed requirements

Answer: D

NEW QUESTION 34
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

• A. customers
• B. suppliers
• C. CIs
• D. assets

Answer: C

NEW QUESTION 35
Which statement about the input and output of the value chain activities is CORRECT?

• A. Each value chain activity receives inputs and provides outputs
• B. Input and output are fixed for each value chain activity
• C. Some value chain activities only have input, whereas others only have outputs
• D. The organization's governance will determine the inputs and outputs of each value chain activity

Answer: A

Explanation:
Each activity contributes to the value chain by transforming specific inputs into outputs. The inputs could be demand from outside the value chain, or outputs of other activities, while the transformation is facilitated by ITIL practices, undertaken using internal or third-party resources, processes, skills, and competencies.
https://www.bmc.com/blogs/itil-service-value-chain/

NEW QUESTION 36
Which is an activity of the 'incident management" practice?

• A. Providing good-quality updates when expected
• B. Assessing and prioritizing improvement opportunities
• C. Automating service requests to the greatest degree possible
• D. Performing service reviews with customers

Answer: B

NEW QUESTION 37
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