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NEW QUESTION 37
What are two parts of a Single Sign-on message flow? {Choose two.)

• A. IdS detects the user has an invalid access token
• B. IdP provides a login page for authenticating the user
• C. IdS detects the user has a valid access token
• D. IdS provides a login page for authenticating the user
• E. Browser issues PUT of the Finesse desktop with an access token

Answer: B,D

NEW QUESTION 38
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

• A. answer Calls from Skill groups and PQs
• B. CUC login
• C. log in to CCE admin
• D. view Team gadget in Finesse
• E. CUCMAPI

Answer: A,D

NEW QUESTION 39
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

• A. PCCE Lab Mode
• B. DPCCE 12K
• C. DPCCE 4K
• D. PCCE 2K
• E. PCCE Admin Mode

Answer: A,E

NEW QUESTION 40
What are the two main features of theCisco VVB? (Choose two.)

• A. allows an agent to retrieve the required information through voice commands without interacting with a customer
• B. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
• C. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
• D. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
• E. allows customers to retrieve the required information through voice commands without interacting with an agent

Answer: C,E

Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu

NEW QUESTION 41
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

• A. configure Agent Route Groups
• B. configure the Administrators
• C. configure Agent Desk Settings
• D. configure Skill groups and Skill targets
• E. configure Route teams and Skill targets

Answer: A,D

NEW QUESTION 42
......

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