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Download Oracle Knowledge Management 2022 Implementation Professional Exam Dumps

NEW QUESTION 44
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidents in a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

• A. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
• B. In the Platinum SLA modify the total incident count to 100 and save it.
• C. Rename the Platinum SLA, change the total incident value to 100, and save it.
• D. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.

Answer: B

Explanation:
After you define an SLA policy, you might need to view it, modify it, disable it, duplicate it, or delete it.
To Modify an SLA Policy
Reference:
https://docs.oracle.com/cd/E26854_01/doc.121/e26585/alerts004.htm#CIHGIFIH

NEW QUESTION 45
Which two statements are true about exporting report data? (Choose two.)

• A. It can be exported in PDF format.
• B. It can be exported in XML format.
• C. It can be exported using only absolute HTML layouts.
• D. It can be exported to a character-delimited file.
• E. It can be exported only as an .xlsx Excel file.
• F. It can be exported as a Word doc.

Answer: B,D

NEW QUESTION 46
Examine these statements about products, categories, and dispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

• A. 2 & 4
• B. 2 & 3
• C. 3 & 4
• D. 1 & 2
• E. 1 & 4

Answer: A

NEW QUESTION 47
In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?

• A. Add a Concept
• B. Copy a Concept
• C. Add to Existing Concept
• D. Edit Concept
• E. Add Synonyms

Answer: A,C,D

Explanation:
The Actions To Take menu lists the tuning options for each object. Each object has a set of tuning actions, as displayed in the following table.
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_Selecting_or_Entering_a_Question_to_Tune_aa1040311

NEW QUESTION 48
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