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Download Avaya Aura® Contact Center Implementation Exam Exam Dumps

NEW QUESTION 23
When performing a database restore, Avaya Aura Contact Center (AACC) services must be shut-down before starting the restore.
How are these services shut-down?

• A. Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.
• B. Use the Windows Services utility to manually shut-down the services.
• C. Use the System Control and Monitor utility to manually shut-down the services.
• D. The database utility performs the shut-down automatically.

Answer: C

NEW QUESTION 24
Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

• A. Preview dialing
• B. Predetermined dialing
• C. Progressive dialing
• D. Predictive dialing

Answer: D

NEW QUESTION 25
After the Avaya Aura® Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status.
In the primary AAMS Element Manager navigation pane, which three features do you need to status?
(Choose three.)

• A. Ensure one Element Role is listed for both the Primary and Backup server.
• B. Ensure only two nodes are listed.
• C. Ensure one Element Role is listed for both the Active and Standby server.
• D. Ensure no alarms are listed in the Alarm Description column.

Answer: A,B,C

Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100172577 (410)

NEW QUESTION 26
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

• A. Script
• B. Call Presentation Class
• C. Thresholds
• D. Route Point

Answer: B

NEW QUESTION 27
Contact Center License Manager provides central control and administration of licensing for Avaya Aura® Contact Center (AACC). Before installing the AACC software, you must choose a license type and a licensing mechanism. The licensing options available to you depend on your Contact Center solution type (AML-based or SIP-enabled), and on the ordering process you use.
Which three license types does Contact Center License Manager support? (Choose three.)

• A. Campus Network Control Center
• B. Corporate Enterprise
• C. Nodal Enterprise
• D. Nodal Network Control Center

Answer: B,C,D

NEW QUESTION 28
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