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NEW QUESTION 30
What is the definition of "service management"?

• A. A result for a stakeholder enabled by one or more outputs
• B. A set of specialized organizational capabilities for enabling value for customers in the form of services.
• C. Join activities performed by a service provider and a service consumer to ensure continual value co-creation
• D. A formal description of one or more services, designed to address the needs of a target consumer group

Answer: B

Explanation:
Service management is a set of specialized organizational capabilities for enabling value for customers in the form of services. These capabilities include tangible things like capital, people, and equipment, and can also include intangible things like knowledge, management and skills. These capabilities can also include intangible things, like knowledge, management, and skills.
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Service%20management%20is%20a%20set,like%20knowledge%2C%20management%20and%20skills.

NEW QUESTION 31
What considerations influence the supplier strategy of an organization?

• A. Type of cooperation with suppliers
• B. Contracts and agreements
• C. Level of formality
• D. Corporate culture of the organization

Answer: D

NEW QUESTION 32
How does information about problems and known errors contribute to 'incident management'?

• A. It removes the need for collaboration during incident resolution
• B. It enables the reassessment of known erros
• C. It removes the need for regular customer updates
• D. It enables quick and efficient diagnosis of incidents

Answer: D

NEW QUESTION 33
Which statement about a service value stream is CORRECT?

• A. It integrates practices for a specific scenario
• B. it uses inputs and outputs prescribed by ITIL
• C. It is a service value chain activity
• D. It provides an operating model for service providers

Answer: A

NEW QUESTION 34
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