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NEW QUESTION 42
What are the conditions that matching rules are based on? (Choose two.)
- A. Filters set up in advanced work assignment
- B. Agent resources best suited to work on a case
- C. Specific case attributes
- D. Specific routing rules
Answer: B,C
Explanation:
Reference:
customer-service-management/concept/c_CaseRouting.html
NEW QUESTION 43
Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)
- A. Product Service
- B. Customer Service
- C. Partner Service
- D. Consumer Service
Answer: B,C
NEW QUESTION 44
The available case types are: (Choose two.)
- A. Support
- B. Product Support
- C. Product
- D. Order
Answer: A,D
Explanation:
Reference:
customer-service-management/concept/manage-csm-case-types.html
NEW QUESTION 45
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