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NEW QUESTION 42
What are the conditions that matching rules are based on? (Choose two.)

• A. Filters set up in advanced work assignment
• B. Agent resources best suited to work on a case
• C. Specific case attributes
• D. Specific routing rules

Answer: B,C

Explanation:
Reference:
customer-service-management/concept/c_CaseRouting.html

NEW QUESTION 43
Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)

• A. Product Service
• B. Customer Service
• C. Partner Service
• D. Consumer Service

Answer: B,C

NEW QUESTION 44
The available case types are: (Choose two.)

• A. Support
• B. Product Support
• C. Product
• D. Order

Answer: A,D

Explanation:
Reference:
customer-service-management/concept/manage-csm-case-types.html

NEW QUESTION 45
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