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Download Administering Cisco Contact Center Enterprise Exam Dumps

NEW QUESTION 23
What are two possible Outbound Dialing Modes? (Choose two.]

• A. Preview Mode
• B. Direct Predictive Mode
• C. Progression Mode
• D. Predictive Mode
• E. Accept Mode

Answer: A,B

NEW QUESTION 24
Where should the RONA setting be positioned the highest?

• A. on CVP OPS console
• B. on the desk setting on UCCE
• C. on the phone in CUCM
• D. on the script in UCCE

Answer: A

NEW QUESTION 25
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

• A. productivity
• B. customer satisfaction
• C. cost
• D. call abandon rate
• E. customer expectations
• F. average queue time

Answer: D,E

NEW QUESTION 26
......

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